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Marriott: Preferred Partner
 
 
 
 
 

Oakwood | ExecuStay Integration Updates


Dear Valued Client,

On May 1, 2012, we announced that Oakwood Worldwide® had acquired ExecuStay® from Marriott International. Since that time our organizations have been working together to transition operations and we are writing to update you on our progress. The ExecuStay brand integration is our top priority and our goal is to ensure that you will continue to receive the same level of superior customer service you've come to expect from Oakwood® and ExecuStay. With that in mind, we've made a few changes that you'll want to know.

  • Oakwood Worldwide will continue to provide the ExecuStay brand as a seperate offering. Within the Oakwood Worldwide portfolio, clients and guests will now have the option to choose amongst the ExecuStay and Oakwood brands to meet their corporate housing and serviced apartment needs.

  • We have retained many talented individuals from ExecuStay and we are excited that they will continue to serve you. If there were any changes to your account management structure, you should have been notified by your sales contact. If you have any questions regarding your account management support, please feel free to contact Jill Chapman, Senior Vice President Sales and Marketing at jchapman@oakwood.com.

  • ExecuStay has a new reservation system that will soon offer an expanded portfolio of furnished apartments from which to choose. Users will still be able to book an apartment stay through ExecuStay.com and through our customer service center at 888.220.0301. The new system gives users an enhanced experience, with the ability to create an online profile and change or cancel reservations. Travel managers placing reservations through the GDS, will now find ExecuStay properties under the new chain code UZ. ExecuStay will no longer be searchable under the GDS chain code EM (Marriott) with brand code EE (ExecuStay).

  • Our operations and systems have been integrated, with key processes transitioning from Marriott to Oakwood. Effective 7/1/2012, your invoices will reflect our two brands and automatic credit card charges will display "Oakwood/ExecuStay Housing". This is the first phase of more changes to come - we will keep you updated along the way.


  • We are consolidating and moving our Pleasanton, California, ExecuStay insurance housing operations to our Oakwood shared service center in Phoenix, Arizona. With this move we'll be able to provide you with 24/7 customer care and improved efficiencies.

We are working together to build a new Oakwood Worldwide that meets the needs of you and your associates and we will continue to keep you in the know with regular updates.

On behalf of the entire Oakwood Worldwide team, we thank you for your business and look to forward to continuing to bring you the best in corporate housing and serviced apartments. If you have any additional questions, please contact us. 


Regards,

 

Ric Villarreal

Jill Chapman

President

Senior Vice President, Sales & Marketing

rvillarreal@oakwood.com

jchapman@oakwood.com