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Oakwood | ExecuStay Integration Updates


Dear Valued Client,

As promised earlier this month, we are writing to update you on the progress of our acquisition of ExecuStay.  Since July 1, we have made great strides towards integrating our back-end systems and enhancing the customer experience.  We have focused our efforts on creating an industry-leading experience for our clients and guests across both the Oakwood and ExecuStay brands and as a result have made the following important changes.  Please check with your account manager if you have any questions around these changes and how they may affect you.

  • We now have combined invoicing.  We are excited to announce that we have combined the Oakwood and ExecuStay billing systems into one, resulting in simplified invoicing for our clients.  You will receive notice of this change with your next invoice.

  • We now have a consistent pet policy.  We recognized that we had varying policies and fees related to guests keeping pets in residence.  As a result, our revised policy is effective August 1, 2012 on any new reservations made in the United States.  Current, in-house residents are not affected by this policy change and this policy only applies to pet-friendly properties.

Long-Term Stay (for guests residing 30 days or longer): 

Pet Rent

$4 a day per pet

Fees

$400 one-time, non-refundable fee per pet

Short-Term Policy (for guests residing less than 30 days):

Pet Rent

$10 a day per pet

Fees

None

  • We now have a single chain code for GDS reservations.  Travel managers placing reservations through the GDS, should note that the chain code for all Oakwood apartments will switch from Innpoints (IP) to Utell Connect (UZ) effective July 26, 2012.  Earlier this month, we announced the chain code for ExecuStay had switched from EM (Marriott) with brand code EE (ExecuStay) to UZ.  This chain code switch is an interim measure until we move our Oakwood and ExecuStay properties onto our newly-acquired GDS chain code by the end of the year.

We are excited about these changes because each one brings us closer to our goal of building a new Oakwood Worldwide that meets the needs of our customers.  We will continue to keep you updated all along the way.  If you have additional questions, please contact your account manager or feel free to contact us directly.

Thank you for your business and we look forward to continuing to bring you the best in corporate housing and serviced apartments. 


Sincerely,

Ric Villarreal

Jill Chapman

President

Senior Vice President, Sales & Marketing

rvillarreal@oakwood.com

jchapman@oakwood.com

 

Oakwood Worldwide is the world’s leading provider of corporate housing and serviced apartment solutions through our two well-known brands, Oakwood® and ExecuStay®.  Oakwood has access to the largest selection of housing options and a presence in all 50 United States and more than 55 countries. ExecuStay is the preferred corporate housing partner of Marriott® International and is the only corporate housing brand where guests can earn Marriott Rewards® points for stays at any ExecuStay location in the U.S.